Contact information

At Traviso, we are dedicated to improving your workspace ergonomics. Whether you need to know if our stand fits your 12.9-inch tablet, need help assembling your desk accessory, or want to track your order to New Zealand, our team in the UK is here to assist you.

Get In Touch

We strive to respond to all inquiries within 24 hours. Important Note for our New Zealand customers: We are located in the United Kingdom. New Zealand is 13 hours ahead of us. Due to this significant time difference, email is the fastest and most reliable way to reach us.

1. Email Us For order status, returns, or product inquiries: 📧 support@traviso.shop

2. Call Us If you wish to leave a voicemail (we will likely be asleep during your business hours!): 📞 +44 7858067687 (Please note: This is a UK number. International calling charges may apply depending on your network provider.)

3. Mailing Address Returns should be sent to our UK warehouse (please email us for approval first): 📍 75 Border Drive Leicester, LE4 2JN United Kingdom

Customer Service Hours

Our operations are based in Leicester, UK (GMT - Greenwich Mean Time).

  • Business Hours: Mon - Fri, 9:00 AM - 5:00 PM (GMT)
  • Time Zone Guide:
    • We are 13 hours behind New Zealand.
    • How it works: When you are sending an email at 10:00 AM in Auckland, it is 9:00 PM (previous day) in our office. We usually process emails while you sleep, so you'll often wake up to a reply!

Frequently Asked Questions

Before you send a message, you might find your answer here:

  • Currency: All prices on our store are listed in British Pounds (GBP / £). Your bank will automatically convert this from NZD at checkout based on the current exchange rate.
  • Shipping to New Zealand: Yes! We ship directly from our facility in the UK to New Zealand. Typical delivery takes 7-13 business days. All import taxes (GST) are covered by us (DDP).
  • Compatibility: Will my tablet fit? Our stands are designed to support most tablets ranging from 7 to 13 inches (including iPad Pro 12.9" and Surface Pro). Please check the specific dimensions on the product page.
  • Stability: Is it stable for drawing? Yes, our stands feature weighted bases and stiff hinges designed to hold the tablet steady during touch interactions.